Privacy policy

Data Privacy Policy

In accordance with the Belgian Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data and its implementing decrees (the “Privacy Act”) we want to provide you with the following information.
Daikin Europe N.V. (“DENV”), Zandvoordestraat 300, 8400 Oostende (Ostend), Belgium with company number 412.120.336 collects, registers, transfers, stores and processes personal data of the users (“you” of “your”) of the website Stand By Me (the “Website”).

Daikin Airconditioning UK Ltd (“DAUK” or “we” or “us”) is an affiliated company of DENV and registered in the United Kingdom with registered office at The Heights, Brookland, Weybridge, Surrey KT13 0NY with company registration number 4616794 and VAT number [GB372 6068 45] and will act as a data processor with regards to your personal data.

By using this Website and by ticking the box you recognise and accept this Data Privacy Policy and automatically consent to the registration, collection, transfer, storing or processing of your personal data in accordance with the provisions of this Data Privacy Policy and pursuant to the Privacy Act.

What information and in what manner?

DENV can collect, register, transfer, store and process personal data. Personal data are data which relate only to you, such as your name, postal address, email address, phone number etc.

DENV can collect these personal data in an active manner through the receipt of the information you have explicitly disclosed when registering your account under the section “My Account” and/or when making a purchase on the Website.

DENV can also collect these personal data automatically through the use of “cookies”. A “cookie” is a small text file that is stored by your browser on the hard drive of your computer when you visit the Website online. It contains bits of information which facilitate your Website visit and increase user comfort while surfing. The use of “cookies” makes it possible to adapt the Website to your needs or to store your user name and password so that you do not have to enter them with every visit.

More information on the purposes for which “cookies” are used and your options regarding the use of certain “cookies” can be found in the Cookie policy.

For what purposes is this information used?

DENV collects, registers, stores, transfers and processes personal data for specific and legal purposes only and within the limits of the Privacy Act. Personal data can be collected and processed for: 1) order processing; 2) marketing purposes; 3) customer relationship management; 4) statistical purposes; (5) alerts for maintenance; (6) warranty; (7) service; (8) monitoring; (9) XXX.

Transmission of information to third parties

DENV reserves the right to provide information on a strictly “need to know base” to third parties who provide a service within the scope of the Website. These third parties can only use this information for the performance of the relevant service. Relevant personal data may be communicated to banks and credit card service providers in this context.

DENV has the right to share personal data with relevant third parties such as banks, credit card service providers and the competent authorities within the scope of fraud prevention.

DENV has the right to share personal data with third parties (for example installers, subcontractors) who provide services related to maintenance, warranty, services and monitoring. If applicable, DENV has the right to share personal data with private and social landlords for the purpose of the Domestic Renewable Heat Incentive.
Your personal data may also be accessed by other companies belonging to the Daikin group on a strict need-to-know base.

In view of Daikin’s international nature, DENV may pass your data to a company of the Daikin group based in a country outside the European Union, including countries which do not offer the same level of protection as may be enjoyed in the European Union. DENV shall take all possible measures to ensure a safe transmission of such personal data. By submitting your personal data you agree with this transfer, storing or processing.

Website security

DENV uses an encrypted secure internet connection to secure payment during online purchases. This secure internet connection encrypts and protects the data you transmit over the Internet.

DENV shall never store your credit card information, any information regarding the terms of payment or any further bank details.

Your rights

Pursuant to the Privacy Act, you have the right to access and rectify your personal data or to have these personal data removed if you no longer want to receive information on the activities of DENV or of the Daikin group. You can contact Daikin via standbyme@daikin.co.uk for this purpose, or you can modify your data yourself through your account profile.

This Website may contain links to external websites which are not owned or operated by DENV. DENV is not responsible for any data processing on such external websites.

Additional information

You can always contact DENV at standbyme@daikin.co.uk for any requests for further information. Within this scope, DENV may ask you to disclose your name and address details and to provide further clarification of your request. This shall enable DENV to respond to your request in the most appropriate way.