Frequently asked questions

Stand By Me (SBM) is Daikin’s new connectivity platform to support professional installers, end user and organisations such as social housing providers. Within the Stand By Me Platform, there are three dedicated sections for each user segment, making it more effective and easier to use.

Providing all the tools you need to manage your installations and warranties in one place via your personalised Stand By Me account, this all-in-one platform is designed specifically to increase your efficiency, saving you time to make every minute count.

We are aiming to continuously improve the services that Stand By Me platform offers to our customers. In order to provide you with high quality support and establish enhanced communications between you and your service partner, we need you to provide us with your contact details and some information about your unit.

By registering your unit, you can access the live record of your product. You can register your warranty with a simple click and access the Remote Metering & Monitoring Cloud of your Heat Pump.

In Stand By Me, there are three dedicated platforms for system owners, Registered Social Landlords and Daikin installers. You can register your product and create an account to access your personalised portal. This is possible, either by entering your commissioning code (given by your Daikin installer), or by finding your product via the Stand By Me online product catalogue.

If you are already registered, you can simply sign in via the link provided in the homepage to view and modify your account and previously installed products.

The product ranges that are currently eligible to be registered via the platform are the Daikin heating products (Daikin Altherma Heat Pump, Hybrid Heat Pump and the Gas Condensing Boiler). If you own a Daikin Altherma Air-to-Water Hybrid Heat Pump, you can access your remote metering & monitoring data via the Stand By Me platform.